Shipping policy

What is your turnaround time (TAT)?

For items not on preorder, our typical turnaround time is 1–15 business days. I tend to ship same or next day depending on order volume. 

If an item sells out and transitions to preorder, the turnaround time becomes 10-15 business days. If there are delays in shipping times (defined as me printing the label and delivering to the post office) I will openly communicate that on the website, via Instagram @tychelacquer and a newsletter if necessary. 

During the first 48 hours of a launch, all orders are held and begin processing on the third business day. Shipping and TAT start on that third business day.

• Example: If a launch occurs on Thursday, TAT begins the following Monday.

• If a launch occurs on Monday, TAT begins the following Wednesday.

Do you offer preorder items?

Yes. During the initial launch phase, Tyche Lacquer will have limited quantities available. Once a shade sells out, it may convert to preorder until the preorder cap is reached.

Can I combine or merge orders?

Yes. You are free to reach out to me via support@tychelacquer.com to request a merged order. I do try to merge orders as I see them but cannot guarantee that I will always catch them. I typically ship same or next day. 

How do you ship orders?

All domestic orders ship via USPS.

Do you ship internationally?

Not at this time or in the near future unfortunately. My hope was to offer international shipping sooner rather than later. I was in the process of silently trialing shipping to Canada when there were widescale changes to USPS, which was the most affordable option for Canadian shipping for both parties. I ended my trial in July and will look into potentially utilizing a Stockist to help keep costs down.